Protecting your personal information

Terms and Conditions

1. Description of Service

The purpose of this website is to facilitate the buying and selling of vehicles. Users can create listings, browse available cars, and contact sellers. The website acts as an intermediary and is not responsible for the accuracy of the information provided by users.

2. Your Registration Obligations

There is requirement for user registration in order to be able to publish listings. Users should agree to provide accurate and up-to-date information during the registration process.

3. User Account, Password, and Security

Users should create a secure password and take responsibility for maintaining its confidentiality. The users are solely responsible for any activity that occurs under their account. They must notify the website immediately of any unauthorized use of their account.

4. USER CONDUCT

This section outlines the expected behavior of users while using the car sale marketplace website.

  • Prohibition of fraudulent or misleading information: Users should not provide false or misleading information in their listings or communications with other users.
  • Prohibition of unlawful activities: Users must not engage in any illegal activities while using the platform, including but not limited to fraud, theft, or misrepresentation.
  • Respect for intellectual property: Users should respect intellectual property rights and not post copyrighted or trademarked material without permission.
  • No harassment or abusive behavior: Users should not engage in any form of harassment, abusive language, or threats towards other users.
5. Cookie Policy

At ZenAuctions, we care about your privacy and believe in transparency. That’s why we are committed to be upfront about our privacy practices and provide settings that allow you to choose how certain information is used. Тhis policy provides information about how and when we use Cookies.

As described in this policy and in accordance with its provisions, we use cookies, web beacons and similar technologies to identify you and collect information that helps us enable certain functionality on our site, let you access your account, analyse website traffic and usage, and personalise content and ads.

6. Refund Policy

We do have a 30-day money back guarantee for all of our plans. Our money back guarantee gives you peace of mind that our services will meet your expectations.

7. Important Notice: Non-Refundable Car Listing Removal Fee and VIN Verification

As part of our commitment to transparency and providing clear communication, we would like to draw your attention to two crucial points:

  1. Non-Refundable Fee: Effective immediately, we would like to bring to your attention that the fee associated with Car Listing Removal is non-refundable. This means that once the payment is processed and the service is initiated, the fee cannot be reversed or reimbursed under any circumstances. Therefore, we kindly request you to carefully review all details and specifications before proceeding with the payment.

We understand that circumstances may arise where a refund is desired. However, due to the nature of our services and the resources involved in processing orders, we have implemented this policy to maintain the quality and efficiency of our operations. We believe that this decision will allow us to continue offering top-notch services to all our valued customers.

  1. Verify Your Vehicle Identification Number (VIN): To ensure a smooth and error-free transaction, we urge you to double-check the accuracy of your Vehicle Identification Number (VIN) before finalizing your order. The VIN is a unique code specific to your vehicle, and any inaccuracies may lead to delays or complications in processing your request.

It is crucial to verify the VIN as it impacts the fulfillment of your order and guarantees the correct application of our services. Please take a moment to cross-reference the VIN provided against your vehicle’s documentation or consult your vehicle manufacturer for validation. Ensuring the accuracy of this information will help us deliver the best possible service tailored to your needs.

If you have any doubts or queries regarding the VIN verification process or the non-refundable fee, our dedicated customer support team will be more than happy to assist you. You can reach out to us via [email protected].

We sincerely value your business and strive to deliver exceptional service to each of our customers. Your cooperation in verifying the VIN and understanding our non-refundable fee policy is highly appreciated.